RETURN POLICIES

• The customer must understand that Rock-it Pocket is not the head or handle manufacturer, but that we are a retailer. We do manufacture our stringing method. As such, Rock-it Pocket is not responsible for head or handle breaks, but we do honor manufacturer warranties and guarantee our stringing. See below for more details.

• Heads and handles are warrantied against breaks by the manufacturer for a period of time, usually six months after purchase depending on the manufacturer and the product.

• Please note that all Rock-it Pockets are custom made. We cannot accept any returns for used heads. Unused, dyed heads will be accepted at a $25 restocking fee. White heads may be able to be fully reimbursed, depending on the situation.

• Since Rock-it Pocket is a stringing company, not the head manufacturer, we must recoup a form of payment for our stringing service during the warranty period. If the customer wishes their head to be restrung by a different pocket than originally chosen, Rock-it Pocket's warranty restringing fees are as follows:
  • Classic Rock-it Pocket - $30
  • George, Pookie or Dog Pockets - $35
  • Hard, Soft or 6-Diamond Mesh - $15
  • Hard Mesh or 12-Diamond Goal-Ex Pockets - $25

• If customer wishes to receive only a blank head in return for their broken merchandise, please call Rock-it Pocket at 1 (800) 374.7468 and we can replace the head for you.

• If a Classic, Pookie, George or Davis Dog Pocket fails because of general wear and tear within one year of purchase, we will replace the stringing for free. Guaranteed.
  

• All Rock-it Pockets are custom strung to our specifications, meaning that we do not send out "fast food" heads that have been prepared in the past and shipped when they are ordered. They take time to make and our craftsmen take pride in every pocket. Thank you for your patience. Two-day shipping does not mean two-day delivery. It means two working days after we complete your order.

• Please allow 1 - 3 weeks for delivery from actual date of purchase, which is with the confirmation number that accompanies a successful online order. During the busy season (December - June), please be patient as we are very inundated with orders!

• Orders are shipped using either UPS Ground, UPS 3-Day Select, UPS 2nd Day Air or UPS Next Day Delivery. Orders are generally shipped 2-4 business days after the order is placed, but that time may be increased during more busy times of the year. Also, dye jobs slow us down a little; please allow an extra 2-3 days for orders with a dye job.

• Email confirmations from UPS are sent when order is shipped.

• Rock-it Pocket now offers Canadian and international shipping. Please be aware of any potential duty or custom taxes when the product reaches your country. We recommend USPS (postal office) as the method of choice for international orders. When shipping USPS potential duty or custom taxes are almost always waived.

• We do not accept CODs.

• UPS CANNOT SHIP TO PO BOXES!! IF YOUR ORDER IS SHIPPING TO A PO BOX WE WILL USE USPS SHIPPING!!